Issue Number Description Root Cause Solution
HDR-38535 ✓ [Potter/Weasley1.0] Two fingers scrolling up/down speed doesn't smooth | v19.5.10.65 | HPConsumerPUWP Previously added Immersive list has changed the definition of immersive apps. Office Excel was treated as Non-immersive app in v19_5_10_63 and before and we applied ballistics when scrolling. While we changed the logic to list Immersive apps in list, Excel is treated as immersive app and metro style app which used liner scroll and missing ballistic at the end. Rollback the changes in v19_5_10_65 for immersive list.




Issue Number Description Root Cause Solution
HDR-38130 ✓ [HP][CMIT][2017] Hard to recognize the name SynHPCommercialDApp equal clickpad app in MS store The old APPX display name in Windows store is not user friendly. The customer requested a new display name. Per customer request, change it to the new display name.




Issue Number Description Root Cause Solution
HDR-38433 ✓ The "Record a Sequence of Keystrokes" Setting couldn't be kept when reopen "configure" of "Key Macro" in Properties of Synaptics ClickPad. The default config flags was configured for PTP which will lead to get registry failed when loading plugin action configuration. Update the config flags for MTP driver.
HDR-38437 ✓ [HP_OPP_2018_Harry_potter] BSOD 0x1A | v19.5.10.63 | HPConsumerPUWP.Inf The wdf request is not initialized correctly. Use WDF_NO_SEND_OPTIONS instead
HDR-38473 ✓ The windows of "Select page to browse" always popped up when click the TP with two finger with set "Two-Finger Click" to "Web Page" The default config flags was configured for PTP which will lead to get registry failed when loading plugin action configuration. Update the config flags for MTP.




Issue Number Description Root Cause Solution
HDR-38141 ✓ [HP_OPP_2018_Harry_potter] BSOD 0x9F | v19.5.10.0 | HPConsumerPUWP.Inf synchronous reqeust should have timeout synchronous reqeust should have timeout
HDR-38377 ✓ [HPConsumerPUWP] Scroll speed is too slow in Notepad and PowerPoint if we adjusted scroll speed to Minimum For UWP driver, MS API for checking Immersive window is no longer valid, so we just assume all target app windows are immersive and simulate mouse wheel for scrolling/zooming, which is not accepted and handled by some target app window Add feature to check immersive property for target windows.




Issue Number Description Root Cause Solution
HDR-38196 ✓ Pinch Zoom had no function in WPV when used two fingers zoom in/out onTP slowly For UWP driver, MS API for checking Immersive window is no longer valid, so in previous versions, we just assume all target app windows are immersive, and simulate mouse wheel for scrolling/zooming, which is not accepted and handled by some target app window Add non-metro applications to exclusion list
HDR-38197 ✓ There are several APP issues in DCH UI The help content and video files are removed from UI. Hide help controls and video files, and adjust the layout of tree control on settings page.
HDR-38303 ✓ DPI scaling improvement for Win10 Creators Update In the Creators Update, Microsoft added a new awareness context, Add support for DPI awareness context.





System enhancements



Issue Number Description Root Cause Solution
HDR-37997 ✓ Secure SynTPAPI (plugin API) shared memory The SYNTPAPI library created shared memory with default security descriptor which is not secure. Changed the library to set shared memory security descriptor to deny unauthorized access.





System enhancements



Issue Number Description Root Cause Solution
HDR-37833 ✓ PNPID request: SYN327D in HPConsumer and HPConsumerPUWP Customer request. Add PNPID SYN327D.
HDR-37836 ✓ [HP][CMIT][2017] Issues for installed the driver with update SynTPEnhService only monitor main mouse class driver synpd oem inf for uninstallation the whole drivers SynTPEnhService now also monitor Syn auxiliary drivers under HiD class for uninstallation the whole drivers




Issue Number Description Root Cause Solution
HDR-37779 ✓ [HP][CMIT][2017] Tap function is insensitive in BIOS WMode bit is not set to zero when changing more from absolute to relative mode. Set WMode bit to zero when the mode is switched to relative mode from absolute mode.
HDR-37779 ✓ [HP][CMIT][2017] Tap function is insensitive in BIOS WMode bit is not set to zero when changing more from absolute to relative mode. Set WMode bit to zero when the mode is switched to relative mode from absolute mode.





System enhancements



Issue Number Description Root Cause Solution
HDR-37664 ✓ New PnP ID: SYN327B for 2018 OPP 15" AMD for RS3 Customer request Add PNPID SYN327B.
HDR-37673 ✓ New PnP ID: SYN327C for 2018 Consumer for RS3 Customer request Add PNPID SYN327C.




Issue Number Description Root Cause Solution
HDR-35652 ✓ Copyright year does not upgrade to 2017 New year 2017 Update copyright to year 2017
HDR-36798 ✓ SynaTPenhance still in Task manager/service Service process is killed before service process finishes remove. Removed killing service process code because the process is killed automatically when service is removed.
HDR-37052 ✓ please remove debug registry in v19.3.31.13_HPConsumer, v19.3.31.x branch and trunk Customer request Remove key stroke log.
HDR-37471 ✓ [HPConsumerPUWP_Win10 S] The speed of 1F & 2F edge motion scroll up is faster then scroll down in MS IE Browser MS IE, MS Metro IE, and MS Edge have different handling for positive and negative scrolling direction, even with the same amount of scrolling. In general, negative direction scrolling about half distance comparing to positive direction. Increase speed for negative scrolling direction.
HDR-37519 ✓ [HPConsumerPUWP] After click Right/Left Button , TouchPad will lost Function Syn3279 should be ClickPad. Update PNPID settings to ClickPad.
HDR-37626 ✓ BSOD 0x7E found with v19.5.5 HPConsumer.inf while performing Windows Driver Verifier We should not initialize WDF file callbacks for keyboard. Don't initialize file callbacks for keyboard port.
HDR-37636 ✓ BSOD 0x7E found with v19.5.5 HPConsumerPUWP.inf while performing Windows Driver Verifier

Feature Added
Issue Number Description
HDR-37645 ✓ Rename publisher name for all appx




Issue Number Description Root Cause Solution
HDR-37464 ✓ [HPConsumerPUWP_Win10 S] No content on the Help window on v19.5.2 HPConsumerPUWP driver Help string is removed. Hide help control on UI
HDR-37471 ✓ [HPConsumerPUWP_Win10 S] The speed of 1F & 2F edge motion scroll up is faster then scroll down in MS IE Browser MS IE and MS Edge have different handling for positive and negative scrolling direction, even with the same amount of scrolling. In general, negative direction scrolling about half distance comparing to positive direction. Increase speed for negative scrolling direction.
HDR-37529 ✓ [HPConsumerPUWP] Load Profile setting will open Mouse properties window ClickPad Profiles button should be removed Removed ClickPad Profiles button.

Feature Added
Issue Number Description
HDR-37572 ✓ PUWP: Remove all auxiliary drivers when uninstall device with remove driver software




Issue Number Description Root Cause Solution
HDR-37466 ✓ [HPConsumerPUWP_Win10 S] Right click touchpad tray icon on Windows taskbar and then click touchpad properties, but there is no response Tray icon selection control was not removed Remove tray icon selection control in appx




Issue Number Description Root Cause Solution
HDR-37457 ✓ PNPID request: SYN3279 SYN327A for HP 2018 pavilion 14" Customer request. Add PNPID SYN3279 and SYN327A.
HDR-37470 ✓ [HPConsumerPUWP_Win10 S] There is no response while clicking the Practice Button on the window of 1F and 2F scroll Tutorial app is removed for all PUWP packages Hide practice button control for HPConsumerPUWP.
HDR-37471 ✓ [HPConsumerPUWP_Win10 S] The speed of 1F & 2F edge motion scroll up is faster then scroll down in MS IE Browser MS IE and MS Edge have different handling for positive and negative scrolling direction, even with the same amount of scrolling. In general, negative direction scrolling about half distance comparing to positive direction. Increase speed for negative scrolling direction.
HDR-37472 ✓ [HPConsumerPUWP_Win10 S] Synaptics TouchPad icon found in Control Panel, SynTPCpl.dll could not be found Device discovery enhancement feature should be removed. Removed device discovery enhancement in control panel in all group settings of HPConsumerPUWP.